The company “Microtest” start creating an integrated system of unified communications network for hypermarkets “Globus”.
Thanks to the project staff central office in Moscow and three geographically-dispersed hypermarkets will be merged into a single business communications environment, which will improve the efficiency of the enterprise.
“Globus” – a trademark of an international network of food hypermarkets German holding company “Globus” in Russia. In shops “Globus” sold to an average of 50 thousand titles of marketable products. In each of them has its own bakery, shop for the production of sausages and meat products, restaurant.
Currently, hypermarkets “Globus” open and successfully operate in the cities of Moscow and Klimovsk Schelkovo, as well as in Vladimir.
To increase efficiency, improve workflow, ensuring the speedy execution of key business objectives and improve interaction between staff in the company decided to centralize communication processes geographically-dispersed stores.
The project, launched in June 2008, specialists “Microtest” conducted a comprehensive survey and analysis of corporate data transmission networks and telephone networks.
Based on the results obtained in the central office and three regional hypermarkets will be designed and implemented a system of unified communications Cisco (Cisco Unified Communications System).
This decision will allow the customer to organize an effective telephone service via IP-network to provide interactive processing phone calls and a centralized audio, video and web conferencing, as well as users of the system will provide a unified voice mail services.
In establishing this system at four sites retail network “Globus” will employ about 750 stationary phones and IP-250 wireless (Wi-Fi) devices, software solutions Cisco Unity, Cisco MeetingPlace Express, Cisco Unified Presence Server, Cisco IP IVR and Instant Messaging . Moreover, specialists “Microtest” hold system integration with other business applications company.
As a result of the project in the central office and regional hypermarkets will create a powerful and scalable communication platform, which will provide staff to conduct telephone and Web conferencing with interactive joint work with documents and applications, as well as recordings of this work.
In addition, the introduction of IP-telephony system at the plant will improve the productivity and mobility of staff from the savings of working time in the exchange of information, communications control, avoiding the likelihood of loss of important information and increase the speed of decision-making.
“In a highly competitive market in the Russian retail trade networks seek to optimize the work shops, accelerate response to customer requests and expand opportunities for the introduction of new services. The solution of these problems is impossible without well, rapid and reliable communications – said Malta Wolters, Head of Technology and system administration of “Globe” in Russia. — The platform for communication and teamwork among geographically-remote office network will enable us to react quickly to changing market situation “.
“Modern communication solutions are increasingly applied in various sectors of the economy: banking and insurance sector, from manufacturing enterprises and retail trade – said Konstantin Anisimov, deputy general director of” Mikrotest “. — Thanks to a comprehensive system of unified communications network of hypermarkets “Globus” not only provide communication needs of their employees, but also increase the efficiency of business processes “. Source: Press Service Company “Microtest”.
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